Experience

Accountable Custodial & Maintenance Inc., Port Orchard, WA

• Enhanced project leadership by consistently updating the superintendent with comprehensive reports and visual documentation, leading to a 25% increase in productivity and improved overall project efficiency.

Acclaimed Skills: Reporting | Multitasking | Leadership | Interpersonal Communications | In-Person Teaching

• Conceptualized and executed a website redesign project using HTML, CSS, and JavaScript; integrated custom features like interactive user dashboards and effective product pages; surged new customer traffic by 23%.
• Analyzed and identified opportunities for automation in website functionality; reduced time spent on manual tasks by 20 hours per week and grew team efficiency.

Acclaimed Skills: HTML | CSS | JavaScript | Prototyping | Usability | Interpersonal Communications

Agora Management Solutions, Bellevue, WA

• Actively sought out conversations with over 100 prospects within a single shift; fostered relationships that resulted in a 40% increase in conversion rates and a substantial boost in overall sales performance.
• Orchestrated seamless coordination between personal and professional commitments by adapting to ever-changing schedules; optimized prioritization resulting in a 25% increase in productivity.
• Led a collaborative effort with team members and supervisors to optimize financial reporting processes, leveraging automation tools and streamlining workflows, resulting in a 30% reduction in reporting time and improved accuracy in financial statements.

Acclaimed Skills: Active Listening | Customer Service | Public Speaking

Eastern Washington University Cheney, WA

• Clarified a thorough analysis of student feedback and behavioral reactions to identify the top reasons for academic concerns; implemented a new onboarding process that reduced unproductive habits by 35% in the first month.

Acclaimed Skills: Peer Tutoring | Active Listening

Eastern Washington University Cheney, WA

• Analyzed the financial statements of the PUB Welcome Desk as a PUB Board Representative and identified ineffective spending; recommended cost-cutting measures that saved the student government $2K per quarter.
• Coordinated and influenced in annual Clery Act & Title IV training sessions; ensured public compliance with federal regulations and minimized risk of violations.

Acclaimed Skills: Leadership | Team Management | Customer Service

Providence St. Luke's Rehabilitation Medical Center, Spokane, WA

• Coded with a team of developers and designers to create an Apple Watch application that tracks HRV; integrated machine learning algorithms that provided personalized insights and recommendations to users.
• Developed Swift code using Xcode to trigger local and remote notifications via Apple Watch based on HRV calculations; improved app starting accuracy to 80% as a team.
• Troubleshot and resolved UX/UI issues on the watchOS app by implementing custom layouts and interface elements, lowering user test problems by 35%.
• Collaborated with a team of designers and developers to facilitate client meetings and establish project goals and timelines, leading to a 30% reduction in project completion time.
• Employed test-driven development (TDD) best practices by delivering high-quality software applications that shrunk defects by 20%.

Acclaimed Skills: Real-time Data | Test Driven Development | Apple Software | Swift (Programming Lang.) | Xcode

Get Lit! Programs, Spokane, WA

• Orchestrated seamless integration of 100+ WordPress updates, ensuring client reservation system remained up-to-date; minimized technical issues and improved overall website performance.
• Pioneered direct engagement with local businesses, fostering comprehensive partnership proposals, and securing relationships that garnered vital support for specialized events, resulting in a 25% increase in event revenue and enhanced community outreach.
• Streamlined event note translation process, converting condensed information into a spreadsheet format, enabling the non-profit director to quickly comprehend and manage the calendar, resulting in improved decision-making and timely execution in 90% of events.

Acclaimed Skills: WordPress | Alt-Text | Calendar | Content Management | Grant Research | Fast-Paced & Deadline Driven

Eastern Washington University Information Technology, Cheney, WA

• Optimized video production workflow by implementing project management software; minimized video production time by 50% and achieved timely delivery of all 10 tutorial videos for Eastern Washington University's Information Technology Student Service.
• Designed and completed print-ready graphics for a 50-page guide using Adobe Photoshop before deadlines; images resulted in an 80% increase in usability performance rates.
• Formulated and executed a comprehensive accessibility strategy that included print and video instructions using alt-text, subtitles, and descriptive wording within scripts; improved personal website accessibility skills by 35%.

Acclaimed Skills: Team Leader | Video Editing | Adobe Photoshop | WordPress | Alt Text | Fast-Paced & Deadline Drive

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iFixit, Remote

• Authored comprehensive user manuals and maintenance guides for HP Envy x360 15-u473cl in collaboration with a 5-member team; raised user satisfaction and trust from iFixit with over 4,800 views.
• Conducted research on common technical issues surrounding HP Envy x360 15-u473cl using customer feedback and online resources; provided comprehensive guidance on troubleshooting complex repair scenarios, reducing repair time by 28%.

Acclaimed Skills: Device Repair | Usability | Content Creation | Text Editing

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Volunteer

Eastern Washington University Cheney, WA

• An active volunteer in public speaking as a student representative by communicating effectively with prospective students to ease their concerns over college life.
• Championed public speaking program as student representative; delivered inspiring speeches to 500+ prospective students that helped increase college application rates by 25%.

Acclaimed Skills: Public Speaking | Interpersonal Communication

HONORS & OTHER CERTIFICATIONS